Welcome to Customs Interactive

Customs Interactive is the gateway to the Australian Customs and Border Protection Service's online application, the Customs Connect Facility (CCF). This provides online access to a range of Customs business applications. You must be registered to deal electronically with Customs before you can login.

Terms and Conditions for use of the Customs Connect Facility

To access the Customs Connect Facility (CCF) you will need to use your digital signature certificate.

When this site is accessed, used, or viewed, you agree to the terms and conditions set out in the CCF user agreement and the terms and conditions that are set out below. If you do not agree to these terms and conditions, you must immediately cease using the CCF and any applications accessed via the CCF.

You acknowledge that you (rather than VeriSign), are exclusively responsible for protecting their Private Key(s) from compromise, loss, disclosure, modification or unauthorised use.

The communicator must only allow private keys to be used in the manner and by the persons permitted by Customs and Border Protection and the issuing Certificate Authority (CA).

Disclosure of Information

Information regarding cargo, cargo movements, status of cargo, Organisations and individuals provided to you through the Customs Interactive is confidential. You must ensure that unauthorised persons do not have access to that data and you must not divulge any information to any unauthorised person.

You must not use or allow Customs and Border Protection systems or information to be used for an unauthorised purpose or to assist, aid, facilitate or participate in any unlawful or illegal activity.

Note: Examples of unauthorised activities are published on the Customs and Border Protection website. If you are unsure of whether a particular activity is not authorised, seek further guidance from Customs and Border Protection.


Customs and Border Protection may refuse to process or respond to a communication from the Communicator or an Associated User or it may suspend or terminate a session with the Communicator or an Associated User for any reason. For example:

  • Customs and Border Protection has reason to suspect that a Private Key, the Communicator's CCID or digital certificate are being used without the Communicator's authority;
  • Customs and Border Protection has reason to suspect that the Communicator is engaging in unlawful activity.

More information and the terms and conditions of use for the Customs Connect Facility (CCF) can be found here


Do you agree to be bound by the terms of the CCF User Agreement? I do not agree   I agree